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United Arab Emirates

ENGLISH

English العربية

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TERMS & CONDITIONS PRIVACY POLICY COOKIE POLICY

We promise to respect your privacy and protect your personal data. We will always be open about how and why we use your data. If you do not agree with the practises described in this Privacy Notes, you should not use our website (the "Website") or our services.

Safety when buying online is our priority

Your personal details are held securely and in strict confidence, in accordance with the applicable data protection legistlation in the United Arab Emirates (Federal Decree-Law No.45 of 2021 on the Protection of Personal Data Protection (the "Data Protection Legislation")). We know that security is very important when buying online, so we use the latest technology to protect your personal and credit card details.

We use data to process your purchases and provide our services to you

We use information you provide to us about your self when processing a purchase from you in order provide you with the services you request from us and to perform our contract for sale.

We use data to make your purchase easy and tailored for you

We analyse how users use our Website and services to make things easier and more interesting.

We use data to make cooking with Le Creuset a better experience and to inform you about news and offers

If you decide to become part of our group customer database and receive Le Creuset newsletters and marketing communications, we will send you personalised content, and inform you when new products are launched, if there are exclusive offers, show cooking demonstrations or upcoming events, or promotions dedicated to you.

Opt-out:

You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication (e.g. to be unsubscribed from the newsletter, you can click on the unsubsribe button within each email).

In any event, if you would like to stop any of our marketing activities, please email us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more communications until the opt-out is processed completely.

Your data is under your control

Remember you are in control of your data and you can manage your preferences at any time.

Please be assured that we will never pass on your details to third party organizations for their own marketing purposes without your permission.

For any information or to exercise your privacy rights, you can email us at privacy@lecreuset.com to let us know what the issue is and we will respond in a timely manner.

Le Creuset Privacy Notice in Full

Le Creuset is committed to protecting your personal data and your privacy, and this notice explains how we collect and process your personal data in accordance with the Data Protection Legislation.

“Personal data” means any information relating to you and that allows us to identify you, either directly or in combination with other information.

Children: This website is not intended for children beloe the age of 18 years ("Children") and we do not knowingly collect data relating to children.

We may collect personal data from you when you use our website, register a Le Creuset account, buy a Le Creuset product on the Website, or subscribe to our marketing communications. The personal data may include:

name, surname, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Le Creuset account or purchase as a guest user, or to subscribe to our marketing communications;
your purchase data, for example date and time of purchase, delivery data, product and payment data and bank account/card details, for managing your orders.
data about your online browsing history (e.g., online identifiers - such us your IP address, browser version, operating system, length of the visit, returning user, geographic origin), collected during your visits at the Website (whether you are registered user or not), by using logs and/or tracking technologies such as “cookies” (for information on data collection through cookies, please see our Cookies Policy here, for improving our services and ads, or for our statistical analysis - in most cases we will not be able to identify you from this technical information; and
your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).

The personal data collected from you when you use the Website or otherwise provide to us is processed and protected in line with the Data Protection Legislaion. Please note that you have the privacy rights explained in paragraph 8) below.

The data controller of the e-commerce services offered through the Website is Le Creuset Middle East Trading LLC PO Box 11758, Dubai, UAE ("Le Creuset").

If you consent to receive marketing communications from us you will become part of Le Creuset group consumer database, that is managed, as data controller, by Le Creuset Group AG, with registered office in Neuhofstrasse 4, 6340 Baar, Switzerland.

We may process your data for the following purposes:

FOR OUR LEGAL OBLIGATIONS We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
TO CREATE A LE CREUSET ACCOUNT We will use your data to create a Le Creuset account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. Any processing activity is required to enable us to provide these services to you as a Le Creuset account holder.
TO MANAGE YOUR ORDERS AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU We will use your data to manage our contractual relationship with you, your purchase of products on the Website, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our Website forms or other channels. This processing activities are required to enable us to provide our services to you.We may process your data based on our legitimate interest (duly balanced with your rights and freedoms) to send you follow up emails in the event you have added items on our online cart without completing the purchase. In the event you do not finalise the purchase within a certai period of time, no follow up communications will be sent.
TO INFORM YOU ABOUT NEWS OR OFFERS ON LE CREUSET PRODUCTS If you have consented to our doing so (for example, by subscribing to our newsletter when you create an account on the Website), we will send you personalised marketing communications and news about initiatives relating to Le Creuset promoted by its group subsidiaries, and local affiliates and partners, also depending on your preferences.  We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Le Creuset products or to new store openings, exclusive events, contests, surveys, demonstrations organised by Le Creuset or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalize our communications to make them more relevant and interesting. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor our newsletters. This processing is based on your consent to receive personalized marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Le Creuset account via the My Account section of the Website. Opt-out: You can stop receiving our updates at any time, free of charge, by clicking on the unsubscribe button at the end of any newsletter. If you have a Le Creuset account, you can easily manage your marketing preferences. If you prefer, you may do so by contacting us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed completely. Please, remember we do not pass or sell your contact details and other personal data to other companies for their marketing purposes.
RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalized Le Creuset customer experience. We will do this by analysing your habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies, also in combination with your data and preferences collected once you subscribe to our personalized marketing communications. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website or, if you have consented to our marketing communications, to send you relevant communication/ message that we think you may like. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, contents or communications, you can limit the usage of the information about your online actions by managing your cookie setting (however, please remember that certain cookies are necessary for using the Website). Please note this does not opt you out of being served ads, offers, or communications. For more information on how we use cookies and how you can remove them, visit our Cookie Policy here.
PRODUCT REVIEWS In case you have purchased one of our products, we may send an email asking for your products’ review. We are interested at product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The review is not mandatory, and you are free to submit it or not.

Security - We place great importance on the security of the data of our users. Le Creuset will take reasonable steps to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request. We use organizational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will never occur, we use all reasonable efforts to prevent it.

Where - To provide you with the services described above, your data may be processed or stored both in the UAE and outside of the UAE. Given the global nature of Le Creuset programs, some of the affiliated companies and partners of Le Creuset that act as processors may access your personal information and may be established in countries in the UAE or also outside the UAE. In any case, your data may be transferred only to countries offering adequate protection according to the Data Protection Legislation or, if this is not the case, under specific contractual arrangements to ensure adherence to Data Protection Legislation rules and standards. In any case, where your personal information is sent to countries outside the UAE, your data will be protected by adequate safety systems, which are constantly updated and maintained in accordance with Data Protection Legislation.

You understand and consent to the transfer of your personal data outside the UAE as described herein,

We will retain your personal data for as long as we need it for the purposes for which it was collected, after which it will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Le Creuset account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with newsletters marketing communications and personalised contents for as long as you consent. Your personal data collected for marketing is checked periodically to verify whether you are still interested in receiving our marketing communications. After a certain time without interactions, we might send you a communication to confirm that you wish to stay in touch with us, if we do not receive a response, we will stop sending you marketing communications.

Le Creuset staff – Your personal data will be processed only by our authorized staff or by the authorized staff of other companies within Le Creuset group supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data inserted in Le Creuset group database will be accessible to Le Creuset sales staff as it supports Le Creuset group with its business activity.

Other companies working for us and our providers – Depending on the service, we may share your personal data with specialised companies which we entrust, on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers and provide you the services described above. These include companies that provide storage services for documentation regarding customer relationships, providers of technical services, the payment gateway, our newsletter platform, companies that evaluate service quality and customer satisfaction, or carry out, on our behalf, marketing. These third parties will only access your information to perform tasks and duties in compliance with this Privacy notice and Data Protection Laws. Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks, as autonomous controllers, such as our warehousing and distribution partners. These third parties will only use your personal data to the extent necessary to perform their specific functions for us. More information on the data recipients can be requested by emailing: privacy@lecreuset.com

Legal obligations - We might have to disclose your information to third parties if this is necessary to (i) comply with laws and regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Le Creuset’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.

It is necessary for you to provide us with some personal data in order to enable us to comply with our contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register a Le Creuset account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purpose, personalized contents and newsletter is optional. Not providing your data for these purposes will not have any negative consequences for you, however this means that we cannot provide you with Le Creuset newsletters and promotional offers. If you consent to Le Creuset processing your personal data for these purposes you can revoke your consent or object the processing at any time by unsubscribing, setting your cookie preferences, or emailing: privacy@lecreuset.com.

If you wish to exercise your access, correction, cancellation, portability and objection rights under the Data Protection Legislation, as detailed below, or make complaints and other inquiries, please email privacy@lecreuset.com.

Under the Data Protection Legislation, you have the right:

of access to your personal data: you can request to be informed of what we are doing with your data (particularly to receive details of the source and the categories of data, the purposes and methods of the processing, where possible the envisaged period for which data will be stored or the criteria used to determine it, the recipients or categories of recipients to which the data may be disclosed and which may become aware of the data (inside or outside the UAE), the appropriate safeguards under which we transfer your data (outside the UAE) and request a record of your personal data we have in our possession;
to rectification: you can request us to correct or update your data in our database;
to erasure: you can request us to delete your data from our database (right to be forgotten), unless we still need it for some valid/legal reasons; With specific reference to marketing purposes (a) we will no longer collect your data once you withdraw your consent; and (b) of course, should you wish to delete personal data previously collected, you can ask for their erasure in accordance with this Section;
to restrict the processing: you can request us to suspend your data from being processed in our database;
to data portability: to receive copy of your personal data or in certain circumstances and where technically feasible to transmit it to another organization; and
subject to any exception under the Data Protection Legislation and this Privacy Policy, to object to the processing and to withdraw consent at any time, particularly to the data being processed for direct marketing and profiling related to such marketing; and
to lodge a complaint with The UAE Data Office.

We may update this Privacy Notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). You continued use of our Website and/or services after any such updates take effect will constitute acceptance of those changes. If you do not consent to such updates, you should cease using our Website and services. This privacy notice was last updated on 24/07/2025