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Delivery & returns
We only deliver to addresses in the UAE from www.lecreuset.ae If you do not have an address in the UAE but would like to purchase products from Le Creuset, please get in touch with our Customer Service team for more details on your available options. We do not currently offer international delivery.
We normally deliver your package within 2-5 working days from when we receive your order. This does not include Saturdays, Sundays and public holidays.
As soon as your package is ready for delivery and has been dispatched, you will receive an e-mail with a tracking number. You can use this number to track where on its route your package is. Please be aware that it can take up to 2 hours from the time your package is dispatched for online tracking to be available.
As soon as your package is ready for delivery and has been dispatched, you will receive an e-mail with a tracking number. You can use this number to track where on its route your package is. Please be aware that it can take up to 2 hours from the time your package is dispatched for online tracking to be available.
For orders under AED 100, we charge a shipping fee of AED 20 regardless of the number of items or package size. For orders over AED 100, Le Creuset always delivers free of charge.
You will see in your basket when you have reached the minimum order value for free shipping.
You will see in your basket when you have reached the minimum order value for free shipping.
We deliver to addresses in the UAE only. Please note we cannot deliver to PO Box addresses.
If you are not going to be home when your package is due to be delivered, you should rebook your delivery for a different timeslot or arrange pick-up.
If we accidentally send you different items to what you ordered on www.lecreuset.ae, or if items in your order are missing, please contact our Customer Service team who will resolve the situation. If your package looks damaged when it arrives, it is a good idea to take a photo of the packaging before unpacking your item. This will make it easier for our Customer Service team to identify and resolve the issue.
RETURNS
Instructions and address will be provided to you by Le Creuset customer service at enquiries.ae@lecreuset.com
As soon as we have received and processed your return, your money will be refunded to the payment card you used when ordering.If you would like to exchange your item for another, please see the instructions on how by contacting Customer Service. The processing time to refund will be longer than the time it will take to get the new item sent to you, so it can be a good idea to order your new item whilst you wait for a refund for the other product.
If you have purchased a Le Creuset product from a third-party reseller, please contact the reseller directly to return your item.
