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Legal
Terms & Conditions
1.1. Who we are. This website is operated by Le Creuset Middle East Trading LLC, a company a registered with the Department of Economy and Tourism in the Emirate of Dubai with commercial license number 1263539 and whose registered office is Office 2099, 2nd Floor, Dubai Supreme Court Complex Umm Hurair 2, PO Box 11758 Dubai, UAE ("we", "us", "our").
1.2. How to contact us to make a query and/or complaint. You can contact us by email at enquiries.ae@lecreuset.com
1.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.1. "Consumer" means the natural or legal person, obtaining a commodity or service for or without a fee to satisfy their own or another person's needs, or who is dealt with or contracted in this regard.
2.2. "UAE" means the United Arab Emirates.
2.3. "Website" means the Le Creuset Website www.lecreuset.ae
2.4. "Writing" includes emails. When we use the words "writing" or "writen in these terms and conditions, this included emails.
3.1. By placing an order on our Website, it shall be regarded as an offer to purchase products under these terms and conditions.
3.2. After you place an order, you may receive an e-mail from us to acknowledge that we have received your order with a summary of the products selected, the delivery details provided and payment method. Please note that receipt of this email does not mean that your order has been accepted by us.
3.3. Your order is accepted and a contract is created between you and us when we have dispatched the products which you ordered and we have sent a confirmation of dispatch email to you.
3.4. All orders are subject to acceptance by us and availability of the product.If we are unable to supply you with a product(s), for example because a product is not in stock or no longer available or due to an error (including a price or description error on our website), we will inform you that your order has been rejected and will not be processed. If you have already paid for the order we will refund you the full amount as soon as possible.
3.5. The products offered for sale by us on the Website are not intended for resale. If you are a reseller or professional who intends to purchase to resell, please contact us at enquiries.ae@lecreuset.com
4.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2. Stock availability. Stock availability will be shown on the Web Site, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances there is an option that can be selected, and you emailed when the product is back in stock.
5.1. Prices include VAT but not delivery costs. All prices displayed on our Web Site will be in AED, Arab Emirates Dirham and be inclusive of VAT, at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process. In accordance with clauses 3.2 and 3.3 above, we will send you order confirmations to the email address you provided to use detailing the order information (including the prices (in AED) of the products you have purchased, and the applicable delivery costs).
5.2. Payment processing. By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. In some cases, and depending on the payment method chosen, the third-party payment processor may require you to create an account with them and to accept their standard terms and conditions. For the avoidance of doubt, we shall not be liable to you for any damage or loss you may incur as a result of such payment processing activities. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
5.3. What happens if we get the price wrong. Due to the large number of products on our site it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either (i) contact you and give you the option of reconfirming your order at the correct price or (ii) cancel the order and issue you a refund, or as set out under paragraphs 8.1 and 9.3 of these terms and conditions, or (iii) reject your order and notify you of the rejection. Orders will not be accepted if there is a pricing error.
5.4. Price changes Prices are subject to change without notice. Any subsequent purchases of the same product cannot be guaranteed at the same price but changes will not affect your order, it being understoof that the price of the product is the price on the day of the order.
5.5. When you must pay and how you must pay. We will not charge your credit or debit card until we dispatch your order. We accept payment with the following issued credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express and Visa Electron cards and GooglePay. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in AED, Arab Emirates Dirham. We do not accept cash, cheques, gift cards or vouchers as payment for purchase online.
5.6. The maximum spend per transaction is Arab Emirates Dirham ten thousand (AED 10,000).
6.1. Delivery information and costs. Orders from the website can only be delivered to addresses in the UAE. Delivery fees are calculated according to the products, the total amount of the order and the delivery service chosen. Standard Delivery is FREE for all orders over 100 AED. Standard Delivery is 2 to 5 business days.
Please note that business days are Monday to Friday, but exclude public holidays in the UAE. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the UAE.
Please note that business days are Monday to Friday, but exclude public holidays in the UAE. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the UAE.
6.2. Delay in delivery If our supply of the products is delayed for any reason, then we will inform you as soon as possible. In the event of a delay of more than thirty (30) days from your order, you may end the contract. In this case, we undertake to refund you within fourteen (14) days. We are not responsible for delays outside our control.
6.3. When you become responsible for the product. Ownership of the product will pass to you once (i) we have received payment in full, and (ii) the product is dispatched from our warehouse(s) for shipment to you. We may recover or decline to dispatch to you any products ordered by you at any time, prior to ownership passing to you, in the case of breach of these terms and conditions, fraud or negligence, or as set out under clause 3.4 above.
6.4. Risk in the product will pass to you upon delivery or when a carrier organized by you collects it from us.
6.5. Reservations. In case of delivery of an onviously damaged or non-conforming package (i.e opened package), you can (i) refuse the delivery and indicate the reason on the delivery note or (ii) accept the delivery but indicate your reservations on the delivery note and do not sign it. In any case, you must notify the carrier and us at enquiries.ae@lecreuset.com of the reservations.
6.6. You have to return the product(s) to us at your own cost. If you are exercising your right to cancel under this clause 6, it is your responsibility to pay for the return carriage of the product to us. We recommend that you use a traceable and insured service to return the product(s) to us.
7.1. Right of withdrawal. We want to guarantee the total satisfaction of our customers. If you are not satisfied with the item ordered you have the right to cancel any order you have placed (except for any products made to your specification or personalised), without giving reasons, at any time, up to 30 (thirty) calendar days, starting from the day after we have delivered the product (withdrawal period). Delivery is when you or a nominated person enter in physical possession of the product. In the event your order is split into several deliveries over different days: you have until 30 (thirty) calendar days starting from the day after you (or someone you nominate) receives the last product ordered under the order you want to cancel. In the event you have purchased a set of items the withdrawal right can be applied to the whole set and not the single item of set.
7.2. How do I exercise my right of withdrawal. If you are contracting as a consumer to cancel the order without any liability to us, you must contact us within 30 (thirty) calendar days starting from the day after we have delivered the product, on:
(i) by email us at enquiries.ae@lecreuset.com; or
(ii) by post/mail to Le Creuset PO Box 11758 Dubai, UAE
with a clear statement of your decision to terminate the sale contract.
To respect the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the period for exercising this right.
(i) by email us at enquiries.ae@lecreuset.com; or
(ii) by post/mail to Le Creuset PO Box 11758 Dubai, UAE
with a clear statement of your decision to terminate the sale contract.
To respect the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the period for exercising this right.
7.3. How do I return the product. If you cancel your order you must return the entire product unused and undamaged, in the original product packaging including the accessories, care and use booklet and all labels, at your cost and liability, following the instructions and the address that will be provided to you by the Le Creuset customer service at enquiries.ae@lecreuset.com.
7.4. When will I receive my refund. We will refund the price paid for your product, including the delivery fee, (except for any additional costs resulting from the purchaser's choice of a delivery type other than the standard delivery offered by Le Creuset in the purchase process) within 7 days from the return of the product back to us. We will refund you using the same payment method as for the original order.
7.5. The cost of delivery of returning the product to us will not be refunded, this will be paid by you.
7.6. We reserve the right to refuse to accept the returned product or to refund the purchase price paid, if the product is not returned as required above in clause 7.3.
8.1. If you:
• receive the wrong order or the product is damaged on receipt of delivery: or
• receive a product that is not as described on the Website, or
• would like to return a product due to an error on our side, such as an error in pricing, or a delay in delivery,
then please contact us by email at enquiries.ae@lecreuset.com. We will then establish the reason for the return and send you an email including your related case number and if appropriate the return procedure and address information.
• receive the wrong order or the product is damaged on receipt of delivery: or
• receive a product that is not as described on the Website, or
• would like to return a product due to an error on our side, such as an error in pricing, or a delay in delivery,
then please contact us by email at enquiries.ae@lecreuset.com. We will then establish the reason for the return and send you an email including your related case number and if appropriate the return procedure and address information.
9.1. How do I return the product. If we have requested the product to be returned, you must return the entire product undamaged in the original product packaging including accessories, the care and use booklet and all labels. We also cannot be held responsible for packages that are not returned to us, so we recommend that you use a traceable and insured service to return products to us.
9.2. Will I receive a refund. If we accept a return of a wrong order, damaged or mis-described product, or if the reason is due to an error on our side, such as an error in pricing, or a delay in delivery, we will refund to you the product amount in full (excluding the amount paid for the original shipping fee, if any) plus the cost of return. If the reason for the return is not due to a fault of us, we reserve the right to refuse to accept the returned product and reject to refund the purchase price paid if the product is not returned as required in clause 8.3 above.
9.3. Refund procedure. When will I receive my refund? If you are entitled to a refund under paragraph 8.1 of these terms and conditions, we will refund the price paid for your product, including the delivery fee, within seven (7) days from the date that we complete our assessment of the return request and confirm to you that you may return the product to us (as set out under paragraph 8.1 of these terms and conditions). We reserve the right to withhold the refund until we have received the product back or until you have provided us with the evidence that the product has been returned to us, whichever is the earlier. We will refund you using the same payment method as for the original order.
10.1. We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms and conditions, or our negligence. We do not exclude or limit our liability to you in any way that would be unlawful to do so, including for death or person injury caused by our negligence. We are not liable for any business losses. If products purchased from the Website are for commercial, business or re-sale purposes, we have no liability to you for any losses including any loss profit, income or revenue, anticipated savings, business, contracts, data, time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
10.2. These terms and conditions constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
10.3. No delay or failure by us in exercising or enforcing any of our rights or remedies under these terms and conditions shall operate as a waiver of those rights.
10.4. If any one or more of the provisions of these terms and conditions should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and conditions and deleted.
10.5. You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any person without our prior written consent. No third party shall be entitled to enforce any of these terms and conditions either.
10.6. All notices given by you to us must be sent to our registered address B/Office -332, Youssef Zahra Building, Al Quoz Third, Dubai, UAE and conditions from time to time. We may give notice to you at either the email or postal address you provide to us when placing an order.
10.7. We do not sell to minors. If you are under 18 years old you cannot buy on-line our products unless you are supervised by your parents or other adults with responsibility for you.
11.1. Most Le Creuset products come with a guarantee which is in addition to your legal rights. In summary the guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please see our ‘Guarantee’ page here.
12.1. All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our Website shall be in English and Arabic and construed and governed according to the laws of the UAE, as applied in the Emirate of Dubai.
All disputes, claims, questions, or differences, (whether contractual or non-contractual in nature such as claims in tort, from breach of statute or regulation or otherwise) arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of the Emirate of Dubai.
We are committed to protecting your privacy and ensuring safe and secure online shopping. We use your personal data to complete your online purchase of the product and providing additional services (after-sale services, the prevention of fraud, the management of returns).
Only with your consent, we may also process your personal data to send you personalized marketing communications. How we may use your personal information and our policy relating to privacy and the use of cookies is set out in here in our privacy policy and cookies policy. Before you proceed with payment during the purchase process, you will be requested to accept our present Online Sales Terms and our Privacy Policy. For any information and clarification on privacy and cookies you can write an email to privacy@lecreuset.com.
We may amend these terms and conditions from time to time at our discretion without prior written notice to you. Our latest terms and conditions will be published on this Website, and any purchase that you make will be governed by the terms and conditions that are in place at the date of your order. We recommend that you save or print a copy of these terms and conditions for your own records.
These terms and conditions were last updated on the 24/07/2025
Legal
Privacy Policy
We promise to respect your privacy and protect your personal data. We will always be open about how and why we use your data. If you do not agree with the practises described in this Privacy Notes, you should not use our website (the "Website") or our services.
Safety when buying online is our priority
Your personal details are held securely and in strict confidence, in accordance with the applicable data protection legistlation in the United Arab Emirates (Federal Decree-Law No.45 of 2021 on the Protection of Personal Data Protection (the "Data Protection Legislation")). We know that security is very important when buying online, so we use the latest technology to protect your personal and credit card details.
We use data to process your purchases and provide our services to you
We use information you provide to us about your self when processing a purchase from you in order provide you with the services you request from us and to perform our contract for sale.
We use data to make your purchase easy and tailored for you
We analyse how users use our Website and services to make things easier and more interesting.
We use data to make cooking with Le Creuset a better experience and to inform you about news and offers
If you decide to become part of our group customer database and receive Le Creuset newsletters and marketing communications, we will send you personalised content, and inform you when new products are launched, if there are exclusive offers, show cooking demonstrations or upcoming events, or promotions dedicated to you.
Opt-out:
You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication (e.g. to be unsubscribed from the newsletter, you can click on the unsubsribe button within each email).
In any event, if you would like to stop any of our marketing activities, please email us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more communications until the opt-out is processed completely.
Your data is under your control
Remember you are in control of your data and you can manage your preferences at any time.
Please be assured that we will never pass on your details to third party organizations for their own marketing purposes without your permission.
For any information or to exercise your privacy rights, you can email us at privacy@lecreuset.com to let us know what the issue is and we will respond in a timely manner.
Le Creuset Privacy Notice in Full
Le Creuset is committed to protecting your personal data and your privacy, and this notice explains how we collect and process your personal data in accordance with the Data Protection Legislation.
“Personal data” means any information relating to you and that allows us to identify you, either directly or in combination with other information.
Children: This website is not intended for children beloe the age of 18 years ("Children") and we do not knowingly collect data relating to children.
We may collect personal data from you when you use our website, register a Le Creuset account, buy a Le Creuset product on the Website, or subscribe to our marketing communications. The personal data may include:
- name, surname, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Le Creuset account or purchase as a guest user, or to subscribe to our marketing communications;
- your purchase data, for example date and time of purchase, delivery data, product and payment data and bank account/card details, for managing your orders.
- data about your online browsing history (e.g., online identifiers - such us your IP address, browser version, operating system, length of the visit, returning user, geographic origin), collected during your visits at the Website (whether you are registered user or not), by using logs and/or tracking technologies such as “cookies” (for information on data collection through cookies, please see our Cookies Policy here, for improving our services and ads, or for our statistical analysis - in most cases we will not be able to identify you from this technical information; and
- your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).
The personal data collected from you when you use the Website or otherwise provide to us is processed and protected in line with the Data Protection Legislaion. Please note that you have the privacy rights explained in paragraph 8) below.
The data controller of the e-commerce services offered through the Website is Le Creuset Middle East Trading LLC PO Box 11758, Dubai, UAE ("Le Creuset").
If you consent to receive marketing communications from us, you will become part of Le Creuset consumer database that is managed by Le Creuset.
We may process your data for the following purposes:
- FOR OUR LEGAL OBLIGATIONS We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
- TO CREATE A LE CREUSET ACCOUNT We will use your data to create a Le Creuset account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. Any processing activity is required to enable us to provide these services to you as a Le Creuset account holder.
- TO MANAGE YOUR ORDERS AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU We will use your data to manage our contractual relationship with you, your purchase of products on the Website, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our Website forms or other channels. This processing activities are required to enable us to provide our services to you.We may process your data based on our legitimate interest (duly balanced with your rights and freedoms) to send you follow up emails in the event you have added items on our online cart without completing the purchase. In the event you do not finalise the purchase within a certai period of time, no follow up communications will be sent.
- TO INFORM YOU ABOUT NEWS OR OFFERS ON LE CREUSET PRODUCTS If you have consented to our doing so (for example, by subscribing to our newsletter when you create an account on the Website), we will send you personalised marketing communications and news about initiatives relating to Le Creuset promoted by its group subsidiaries, and local affiliates and partners, also depending on your preferences. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Le Creuset products or to new store openings, exclusive events, contests, surveys, demonstrations organised by Le Creuset or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalize our communications to make them more relevant and interesting. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor our newsletters. This processing is based on your consent to receive personalized marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Le Creuset account via the My Account section of the Website. Opt-out: You can stop receiving our updates at any time, free of charge, by clicking on the unsubscribe button at the end of any newsletter. If you prefer, you may do so by contacting us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed completely. Please, remember we do not pass or sell your contact details and other personal data to other companies for their marketing purposes.
- RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalized Le Creuset customer experience. We will do this by analysing your habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies, also in combination with your data and preferences collected once you subscribe to our personalized marketing communications. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website or, if you have consented to our marketing communications, to send you relevant communication/ message that we think you may like. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, contents or communications, you can limit the usage of the information about your online actions by managing your cookie setting (however, please remember that certain cookies are necessary for using the Website). Please note this does not opt you out of being served ads, offers, or communications. For more information on how we use cookies and how you can remove them, visit our Cookie Policy here.
- PRODUCT REVIEWS In case you have purchased one of our products, we may send an email asking for your products’ review. We are interested at product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The review is not mandatory, and you are free to submit it or not.
Security - We place great importance on the security of the data of our users. Le Creuset will take reasonable steps to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request. We use organizational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will never occur, we use all reasonable efforts to prevent it.
Where - To provide you with the services described above, your data may be processed or stored both in the UAE and outside of the UAE. Given the global nature of Le Creuset programs, some of the affiliated companies and partners of Le Creuset that act as processors may access your personal information and may be established in countries in the UAE or also outside the UAE. In any case, your data may be transferred only to countries offering adequate protection according to the Data Protection Legislation or, if this is not the case, under specific contractual arrangements to ensure adherence to Data Protection Legislation rules and standards. In any case, where your personal information is sent to countries outside the UAE, your data will be protected by adequate safety systems, which are constantly updated and maintained in accordance with Data Protection Legislation.
You understand and consent to the transfer of your personal data outside the UAE as described herein,
We will retain your personal data for as long as we need it for the purposes for which it was collected, after which it will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Le Creuset account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with newsletters marketing communications and personalised contents for as long as you consent. Your personal data collected for marketing is checked periodically to verify whether you are still interested in receiving our marketing communications. After a certain time without interactions, we might send you a communication to confirm that you wish to stay in touch with us, if we do not receive a response, we will stop sending you marketing communications.
Le Creuset staff – Your personal data will be processed only by our authorized staff or by the authorized staff of other companies within Le Creuset group supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data inserted in Le Creuset group database will be accessible to Le Creuset sales staff as it supports Le Creuset group with its business activity.
Other companies working for us and our providers – Depending on the service, we may share your personal data with specialised companies which we entrust, on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers and provide you the services described above. These include companies that provide storage services for documentation regarding customer relationships, providers of technical services, the payment gateway, our newsletter platform, companies that evaluate service quality and customer satisfaction, or carry out, on our behalf, marketing. These third parties will only access your information to perform tasks and duties in compliance with this Privacy notice and Data Protection Laws. Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks, as autonomous controllers, such as our warehousing and distribution partners. These third parties will only use your personal data to the extent necessary to perform their specific functions for us. More information on the data recipients can be requested by emailing: privacy@lecreuset.com
Legal obligations - We might have to disclose your information to third parties if this is necessary to (i) comply with laws and regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Le Creuset’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.
It is necessary for you to provide us with some personal data in order to enable us to comply with our contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register a Le Creuset account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purpose, personalized contents and newsletter is optional. Not providing your data for these purposes will not have any negative consequences for you, however this means that we cannot provide you with Le Creuset newsletters and promotional offers. If you consent to Le Creuset processing your personal data for these purposes you can revoke your consent or object the processing at any time by unsubscribing, setting your cookie preferences, or emailing: privacy@lecreuset.com.
If you wish to exercise your access, correction, cancellation, portability and objection rights under the Data Protection Legislation, as detailed below, or make complaints and other inquiries, please email privacy@lecreuset.com.
Under the Data Protection Legislation, you have the right:
- of access to your personal data: you can request to be informed of what we are doing with your data (particularly to receive details of the source and the categories of data, the purposes and methods of the processing, where possible the envisaged period for which data will be stored or the criteria used to determine it, the recipients or categories of recipients to which the data may be disclosed and which may become aware of the data (inside or outside the UAE), the appropriate safeguards under which we transfer your data (outside the UAE) and request a record of your personal data we have in our possession;
- to rectification: you can request us to correct or update your data in our database;
- to erasure: you can request us to delete your data from our database (right to be forgotten), unless we still need it for some valid/legal reasons; With specific reference to marketing purposes (a) we will no longer collect your data once you withdraw your consent; and (b) of course, should you wish to delete personal data previously collected, you can ask for their erasure in accordance with this Section;
- to restrict the processing: you can request us to suspend your data from being processed in our database;
- to data portability: to receive copy of your personal data or in certain circumstances and where technically feasible to transmit it to another organization; and
- subject to any exception under the Data Protection Legislation and this Privacy Policy, to object to the processing and to withdraw consent at any time, particularly to the data being processed for direct marketing and profiling related to such marketing; and
- to lodge a complaint with The UAE Data Office.
We may update this Privacy Notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). You continued use of our Website and/or services after any such updates take effect will constitute acceptance of those changes. If you do not consent to such updates, you should cease using our Website and services. This privacy notice was last updated on 24/07/2025
